During the warranty period, In Win warrants its products to be free of defective materials and workmanship from normal use by the original purchaser. In Win is not responsible for damage to, or loss of, any programs, data, or removable storage media. You are responsible for backing up any programs or data on removable storage devices.
This policy statement is for general cases, the warranty situation might be different by sales regions, please contact In Win sales for more details.
|Product||Product Category||Warranty Term|
|Branded Cases||In Win Branded Cases||2 Years Limited Warranty|
|Case Fans||Standard Case Fans : LED and Non-LED Case Fans||1 Year Limited Warranty|
|POLARIS Series : LED and RGB||2 Years Limited Warranty|
|AURORA Series||2 Years Limited Warranty|
|POLARIS Series: RGB Aluminium||5 Years Limited Warranty|
|MARS Series||5 Years Limited Warranty|
|Branded Power Supply||Force Series PSU||3 Years Limited Warranty|
|Premium Series PSU||5 Years Limited Warranty|
|Classic Series PSU||7 Years Limited Warranty|
|Commander I Series PSU|
|--Non-Registered Items at In Win Website||3 Years Limited Warranty|
|--Registered Items at In Win Website||Limited Lifetime Warranty|
|Commander II Series PSU||5 Years Limited Warranty|
|Commander III Series PSU||5 Years Limited Warranty|
|Glacier PSU||7 Years Limited Warranty|
|GreenMe PSU||3 Years Limited Warranty|
|Branded Power Man Series PSU||3 Years Limited Warranty|
|Others||All Accessories||1 Year|
|IPC/ Servers Cases||Branded Case||2 Year Limited Warranty|
|IPC/ Server PSU||In Win PSU||3 Year Limited Warranty|
|IPC/ Server Accessproes||Fan||1 Year Limited Warranty|
|Storage SK23 cage||3 Years Limited Warranty|
|Storage SK34 cage||3 Years Limited Warranty|
|Backplane / Riser Card||1 Years Limited Warranty|
If the product is "defective on arrival", please inform your local IN WIN sales representative. IN WIN takes pride in offering the best solution for both parties, and assists with follow up services.
Once the DOA validity period expires, all defective products are considered as RMA items. The returned products should have a valid serial number to track the warranty coverage. In Win shall provide a quotation for service charges of each RMA product, including replacement parts.
It is important to note that our warranty is not an unconditional guarantee. The Warranty does not cover events including but not limited to:
Any unsuitable environment or use of the product(including cryptocurrency mining) is not covered by warranty.
|1.||Any product which has been modified without permission from In Win, or in which the serial number has been modified, defaced or removed.|
|2.||Any product which has been modified without permission from In Win, or in which the serial number has been modified, defaced or removed. 2. Accidental abuse, misuse, neglect, fire, water, lighting or any act of nature, failure to follow instructions, shipping or transport damage (claims must be made with carrier), and any other cause, which does not relate to a product defect.|
|3.||In Win does not warrant that this product will meet your requirements. It is your responsibility to determine the suitability of this product for your purpose.|
|4.||Removal or installation charges.|
|5.||Customer is responsible for the shipping charges. When returning product, please be sure to enclose a clear description of the problem and your proof of purchase with the defective product and return it as instructed and ship it postpaid. Your dealer or In Win will not be responsible for damage due to shipping. During the warranty period, your product will be repaired or replaced, excluding shipping and handling. In Win will not accept the defective product without prior approval and RMA number.|
|6.||Any incidental charges.|
|7.||Repair or attempted repair by anyone not authorized by In Win.|
|8.||Third party products using In Win components will not be covered by warranty.|
|9.||Any damages unrelated to manufacturing defects.|
|10.||As one of the items in this product's packaging, if there is any inappropriate use of the modularized cables that causes any damage both within product itself and/or any other damaged parts, they will not be covered by this product's warranty.|
In Win's sole obligation and liability under this warranty are both limited to the repair or replacement of a defective product at our discretion. In Win shall not, under any circumstances, be liable for any accidental or consequential damages. This includes but is not limited to damages resulting from the interruption of services, the loss of business, and liability in tort relating to any product resulting from its use or possession.
In the event that warranty repair or replacement is required, In Win shall request proof of purchase from the user (ex. store receipt or invoice) in order to receive warranty services.
Should your product need to be returned within the warranty period, please contact your retailer, dealer, or distributor from whom you purchased the product. If the product is still under warranty and you are no longer able to return it to your retailer, dealer or distributor, please contact In Win Service Support (below) for assistance and instructions. In Win will not accept any returns without an RMA number and prior approval.
Reseller or Distributor
Please contact your sales representative for more detailed information.
Should you have any questions or comments regarding product specification, technical problems, warranty, or support; please contact:
Please refer to your product user manual or visit in-win.com for more details and contact information.